Hi All currently, I have PCCE version 12.6 running Windows version 2016 and SQL 2017 and want to plan an upgrade as the compatible matrix to Windows Server 2019 and SQL 2019. the question is there a documentation step for upgrading OS and SQL in PCC...
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Hi Guys,We have outbound dialer with Preview mode.System is able to reserve an agent and agent can either accept or reject the call (10 mins of preview time by default). But sometimes agents are taking longer time to choose their action and remain in...
Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL? please give me input if you have any opinion or reason. thanks
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...
Resolved! Cisco UCCE Script Editor Error: Could not acquire script lock. Error connecting to DbAgent
Hello community,In a duplexed UCCE 10.5 cluster I have met a situation: suddenly, trying to use Script Editor from ICM could not edit any script ( Script Editor is placed on the AW server). Error showed: "Could not acquire script lock. Error connecti...
Resolved! Webex CC Audio prompts recordings
Hi All, In UCCX, I had the option to record a greeting (xml doc and prompt management script) and incorporate the newly recorded greeting into my primary call flow for emergency or daily messages. Unfortunately, I couldn't find a similar function in ...
Hi Experts, i am trying to create a dashboard from my CUIC but i can see the create new dashboard icon greyed out for my login . i checked my user settings and have administrative privileges and also dashboard designer role is enabled . Can someone h...
Cisco Unified CCX AdministrationSystem version: 12.5.1.11001-348 (SU1-ES03)Where does one get access to view the error repot that get generated when you click on "send error report" with the Finesse web page?
Hi,I am working on integrating SSO with a 3rd part client using Azure AD. I can fetch the SSO token, but the issue here is that the token needs browser/tab access and when the link is opened in a new tab, the token is displayed on the screen before i...
Hi Team, We want to change Finesse Session Timeout which had default 30 Minutes on UCCX. Do you know Maximum time for session timeout? Is there any way to make it unlimited session? and Is there any impact if it can be set as unlimited session? ...
We are currently evaluating Webex Contact Center as we consider transitioning away from UCCX. In our existing setup, if there are more than three people waiting in the call queue, an email is automatically sent to the supervisors to alert them. I've ...
Resolved! UCCX - DTMF not working
Hello everyone, I'm configuring an IVR on UCCX that has a menu to dial the digit for the option the customer wants to talk to. When calling from an extension registered on CUCM, the option is selected and forwards the call as I configured on the scr...
I am working on a pop-up link for an email channel, when an email comes in, I would like to pass the Subject line of the email to the "TaskRouted" flow where I could use the Subject line content to pop-up a web link. Please Help.
Anybody know if there is UCCE 14 planned? If yes what is the ETA?Or is there going to be numerous SU releases for current 12.5 / 12.6 versions and no v14?Thanks
