Hi Guys,We have outbound dialer with Preview mode.System is able to reserve an agent and agent can either accept or reject the call (10 mins of preview time by default). But sometimes agents are taking longer time to choose their action and remain in...

Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.

Any queries to check which agent login to a phone? one of the agent telling someone login to her phone.

Hi Guys,Please help me to understand MRA call/media flow between 2 end points using different expressway cluster register using mra..Refer docs if any..