Hi, I'm quite new to voice and collaboration. I would like to know how to definitively disable music on hold. I set the Run Flag to NO on the Music on Hold Server. It worked for a few days, and now the music is back Please help!
We have one webex codec plus and 3 Precistion 60 cameras. HDMI of each camera are connected to crestron switch and output of that that connected to Input of codec plus. switch of cameras are working fine but we are not able to control camera from cis...
hi all,i just get a little confused for the following:-CVA (customer virtual assistant)VAV (virtual agent voice)CVP (customer voice portal)i need real live experiences for them with how to use in cucm environment.
Hello Bro, I have an issue when I am trying to support my personel laptops, they have limited access to the windows "users not admins" and whatever I set the UAC window setting, I am still unable to enter the admin password in UAC popup wi...
Built a home lab and working to get my CLCOR, having a problem getting a 2901 with a VIC3-4FXS/DID working for an analog phone. Currently the phone can be dialed but gets fast busy after interdigit timeout. Station is built as a POTs, other choices ...
have recently setup direct routing on CUBE with Teams following the integration guide belowhttps://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/direct-routing-with-cube.pdfI noticed if a Teams client attempts to p...
Hi All currently, I have PCCE version 12.6 running Windows version 2016 and SQL 2017 and want to plan an upgrade as the compatible matrix to Windows Server 2019 and SQL 2019. the question is there a documentation step for upgrading OS and SQL in PCC...
Hi I am trying to set up mobile remote acces, when I type my user and password Jabber shows me "Your username or password is not correct". On Expressway-C I see the following log: Detail="Request failed" User="('username', 'testuser')" Reason="Unable...
I have an issue with Jabber. When you set the CMS URL in a custom tab in Jabber, the CMS tab cannot access the camera and microphone. However, it works well on my web browser.How can give access to WebCam for CMS in jabber tab?..appreciate for your k...
I have cisco CUBE Cisco IOS XE Software, Version 16.06.09 that is integrated via SIP trunk to AVAYA system My client needs to implement an anonymous tip line for a customer so someone can call in without showing their caller ID. My tip line number i...
1.1 Introduction2.1 Collecting CUCM logs2.2 CUCM Nodes To Download Logs From3.1 Analysing Logs3.1.1 The Anatomy Of A Trace File3.1.2 References3.1.3 Dive In3.1.5 Task 2: Open Up The Traces In notepad++4.1 Summary 1.1 Introduction In this document, ...
Hi Guys,We have outbound dialer with Preview mode.System is able to reserve an agent and agent can either accept or reject the call (10 mins of preview time by default). But sometimes agents are taking longer time to choose their action and remain in...
I need to change the IP on an MGCP VG 310 but can't find documentation that tells whether any changes need to happen on the Gateway section in UCM. Could someone point me to the documentation on this or let me know about any required changes in CUCM?...
Hi, I have a CP-8841 that is stuck on Verify Your Network Connection. IPv4 settings have been configured but the phone does not move past the Verify Your Network Connection message. I already tried factory reset and I also went into Settings/Admin S...
I have 8851 CISCO phone. UC is running on ISR 4331. Im configuring all settings in router through cli. When I run "create profile" in voice register global to create SIP phones xml configuration, this xml configuration is automatically generated with...
